Re-imagining Enterprise IT Service Management Priorities through Digital Transformation

Jul 9, 2020, 10:00 AM PST – 11:00 AM PST

Jun 12

Re-imagining Enterprise IT Service Management Priorities through Digital Transformation

Recent Global events has pushed CIOs to redefine IT priorities. IDC forecasts global spending on the technology and services that enable digital transformation will reach $1.18 trillion in the next 2 years. With companies moving to a remote environment IT incident are at an all-time high, organizations are looking for ways to automate and support their businesses with an agile ESM solution to maximize AI impact. During this webinar, Suneratech and Cherwell will share the success story on how together they leveraged the Suneratech ITSM digital assistant integrated to the Cherwell ITSM solution for a leading American marketing solutions provider to reduce 60% of their call volume.
What this means to the CIO to make ITSM automation a priority:

  • Transform IT Service Management to reduce up to 120% reduction in MTTR
  • CIO’s Global ITSM view to monitor and rationalize spend can capitalize a huge ROI
  • Reduce Shadow IT and improve overall ITSM efficiency with FTE reduction up to 60%
Key take-aways:

  • Learn how Suneratech Zero-Cost Hi-Tech Managed Services and AI led Hyper-Automation enables the CIO enterprise to rapidly reduce OPEX without any upfront investments
  • How a free assessment of your IT Service Desk Support readiness is being made
  • On-demand Service Desk for enabling remote work environment that can plug-in to your environment in 48 hours flat
Speakers

Vinil Vadi

Chief Technology Officer, Suneratech

Matthew Peeples

VP Of Channel Strategy & Programs, Cherwell

Chris Branstetter

Senior Solutions Engineer, Cherwell

Re-watch Webinar

Webinars