Here’s a quick snapshot of how Suneratech use and protect your personal data and respect your privacy. For the full details, you can read our full Privacy Manual.
Suneratech Privacy Overview
Data Privacy Matters
What Information Do We Collect And Why?
Contact Information
First Name, Last Name, Email, Job Title, Company
To request a demo or trial of our product, register for one of our events, and/or setup a user account.
Usage
Website Activity, Cookies, Login
To enhance customer experience, to prevent and investigate fraudulent or non-authorized activity, and/or to support our marketing efforts.
We collect information that you provide to us directly, including contact information, such as Your name, last name, e-mail address, job title and company name, as well as other information that could be on your business card (such as your company address and phone number) when you visit our website or talk to us at a conference or other event, or if you are a customer. We use the information you provide to deliver our products and services, to send you some product or services content that we make available on our website and that you requested, or to get in touch with you about a demo/trial. We also use it to support our marketing efforts, including contacting you to provide additional information on our products and services.
We also collect some information automatically: when you visit our website (such as your device’s IP address, what pages your device visited) or when you use our services (usage information, log information and information collected by cookies and other similar technologies). We use information we collect automatically to administer our website and enhance your visitor experience, for our marketing efforts to serve ads across websites, and for security purposes. Read our full Privacy Manual.
Personal Information for which we act as a data processor: We may process personal information on behalf of our customers in the context of supporting our products. We do so in accordance with the instructions of our customers. While our customers are in control of what personal information is processed by our products it will typically include personal information about individuals who are involved with the sale or support of our products. For further information about how such information is handled by our customers, please refer to the privacy policies of those customers.
Who Do We Share Your Data With And Why?
Vendors
We work with vendors to perform tasks on our behalf.
SuneraTech Companies
24/7 support to our customers.
To support our global marketing activities.
Event Sponsors
When you attend a SuneraTech event or webinar.
You can opt-out at any time.
What Rights Do You Have?
Website Cookies
Change your cookie preferences at any time.
| Rights of Data Subject | Description |
|---|---|
| Withdraw consent |
If you have given your consent to processing of personal data relating to you and wish to withdraw it. |
| Right of access |
If you want a confirmation that we process personal data relating to you, information about the processing, access to the personal data, or a copy of it |
| Right to rectification |
If the personal data relating to you is incorrect or needs updating. This also includes making supplementary statements. |
| Right to erasure | If you want us to delete personal data relating to you, provided that certain conditions are met. |
| Right to restriction of processing | If you want us to stop processing personal data relating to you, but not delete it. |
| Right to data portability | If you want a copy of the personal data relating to you or want to have it transferred to another company. |
| Right to object to processing |
If you have reason to believe that our processing of personal data relating to you does not meet the high ambitions we have set out, you may object to the processing. |
How Do We Secure Your Information
ISO/IEC 27001: 2013
This framework is the foundation for Suneratech’s information security management system (ISMS).
SOC 1/ SSAE 16 type 2 Attestation
Suneratech’s assurance on controls relevant to customers’ internal control over financial reporting.
SOC 2/ SSAE 18 type 2 Attestation
Suneratech’s assurance on controls over security, availability, processing integrity, confidentiality and privacy of customer information.
ISO 20000-1:2018
IT Service Management, it is the entirety of all IT-related activities in Suneratech, including planning, designing, delivering, operating, and controlling. ITSM is very customer-focused, with a big emphasis on improving and measuring processes.
We maintain reasonable and appropriate technical and organizational security measures to protect the personal information you provide to us through a Website against unauthorized disclosure, use, alteration, or destruction. These measures are designed to provide a level of security appropriate to the risk of processing your personal information. Some of those measures include limiting which of our employees have access to the information on a need to know basis or to provide you with our products and services, subjecting our employees to privacy and security training,
We retain personal information that we collect from you where we have an ongoing legitimate business need to do so. If you are a client or vendor (or a representative of a client for vendor, your personal information will be retained for a period of time to allow us to provide or receive the relevant services (as the case may be) and to comply with applicable legal, tax or accounting requirements. We will not retain your information for longer than is necessary for our business purposes or for legal requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible and we have legal obligation to do so (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
