AI-driven conversational SmartBots
Representative Clients
ServiceNext™ Advantages
Industry Specific Solution
A 360-degree Conversational AI solution designed for Customer Engagement and Employee productivity across industries of Telecommunications, BFSI and IT Service Management.
Pay-As-You-Go Pricing
First in the industry, economical and flexible. Our pricing is unique and ensures that your business can afford a bot quickly and easily.
Voicebot: $0.99/call
Textbot: $0.05/session
Instant Deployment
5+ ready to use Smartbots, designed for 30+ top industry use cases, to accelerate business outcomes and RoI. Speak to us and get your Smartbot in under 2 weeks.
Future Proofed AI solution
An AI solution that needs no upgrade, since we are backed by the best technology on NLP, Voice Recognition (ASR), Cognition & Context and Customer Profiling. We are also supported by Oracle OMEC, Twilio and other new age technology of the future.
Deep Business Integrations
Smartbots for your Industries
7+ Smart Bots
- Guided Selling Bot
- Recommendation Bot
- Account & Billing Bot
- Scheduling Bot
- Service Activation Bot
- Tech Support Bot
- Service Status Bot
10+ Integrations
- Commerce Engine
- CRM
- BRM
- Outage Mgt
- Service-desk
- Field Force Apps
6+ Channels
- Voice
- SMS
- Skype for Business
- Skype
- Slack
- Messenger
5+ Benefits
- Least SAC
- Improved NPS
- Reduced Churn
- Increased ARPU
- Increased CSAT
3+ Smart Bots
- Personal Banker Bot
- Wealth Manager Bot
- Smart Agent Helper Bot
10+ Integrations
- CRM
- Agent Desktop
- Portfolio Management
- Risk Questionnaire
- Core Banking
- Decisioning Engine
6+ Channels
- Voice
- SMS
- Skype for Business
- Skype
- Slack
- Messenger
7+ Benefits
- Increased ARPU
- Increased CES
- Increased NPS
- Better CSAT
- Increased Cross Selling
- Hyper-personlization
6+ Smart Bots
- Issue Management Bot
- Outage information Bot
- Authentication Bot
- Knowledge Base Bot
- Remote Access Bot
- Management Bot
11+ Integrations
- CRM Integrations
- Helpdesk Integrations
- ServiceNow
- CA Servicedesk
- Freshservice
6+ Channels
- Voice/SMS
- Skype for Business
- Skype
- Slack
- Messenger
5+ Benefits
- 24/7 Business Continuity
- Higher level of FCRR
- Better SLA Compliance
- Least cost per ticket
- Reduced ticket volume
- Productive work hours
Success Stories
We work with our customers to find innovative solutions to complex business challenges. Take a look at our featured stories to see how we’ve co-created solutions with our customers.
Asia’s Leading Educational Institute; Instantly Resolves 50% of its Inbound HR Requests, Using Service Next’s HR Smartbots
A 60% increase in HR efficiency, self-service by 37.4%, and support efficiency by 45.23%, reducing the magnitude of incoming inquiries.View Case Study
A Global Auto Company Reduced its Customer Relationship Costs By 50% With ServiceNext
SuneraTech reduced Skoda Auto customer relationship costs by 50% without compromising on customer experience. View Case Study
A leading Business Communications Automation Company, instantly resolves 40% Of its Inbound Support Tickets, Using ServiceNext
SuneraTech, with the help of the ServiceNext platform, instantly resolves 40% of Neopost Inbound Support Tickets.View Case StudyWhat we deliver
Customer Service
Boost customer service metrics and reduce customer churn through AI-powered Smartbots
Marketing and Lead Generation
Simplify lead generations, qualify leads quicker and increase your customer base through Smartbots
Human Resources
Coordinate and plan workforce tasks and make the best use of employees’ talents through HR bots.
Service Desk
Reduce tickets, maximize productivity and reduce costs for service desks through conversational AI
Telecom and Communications
Intelligence-driven, pre-integrated with back-end systems & uniquely designed for the communication & media industry
Banking and Financial Services
Personalized services catered to customer’s needs and designed to increase bank’s book of businesses reducing churn and boost NPS.
Automotive
Pre-developed BOTs custom-built AI/ML based assistants for a wide range of functions and diverse needs in automotive industry.
Travel
Ready to be integrated with all the widely used Computerized Reservation Systems and deployed 50% faster than other Chat Bot providers.
Benefits Realized
30%
Reduction in costs from $6 per call to $0.99 per call; along with increased agent deflection & self service.
35%
Increase in customer engagement through self service options focused on helping customers reach the right financial options.
60%
Reduction in customer acquisition costs; along with increased agent deflection & self-service.
10X
Increase in leads & Inventory Turnover Ratio through intelligent and proactive engagement with customers.
200X
Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.
10X
Leads, RPU increase & Opportunities. Our smart bots engage customers with proactive self-service actions.
