Revolutionize your customer experience with
AI-driven conversational SmartBots
ServiceNext™ by Suneratech provides an unmatched intelligent customer experience through end-to-end conversational AI innovation, enabling effective conversations between people and brands.

Our Clients

ServiceNext™ Advantages

Industry Specific SolutionIndustry Specific Solution

A 360-degree Conversational AI solution designed for Customer Engagement and Employee productivity across industries of Telecommunications, BFSI and IT Service Management.

Pay-As-You-Go PricingPay-As-You-Go Pricing

First in the industry, economical and flexible. Our pricing is unique and ensures that your business can afford a bot quickly and easily.
Voicebot: $0.99/call
Textbot: $0.05/session

Instant DeploymentInstant Deployment

5+ ready to use Smartbots, designed for 30+ top industry use cases, to accelerate business outcomes and RoI. Speak to us and get your Smartbot in under 2 weeks.

Future Proofed AI solutionFuture Proofed AI solution

An AI solution that needs no upgrade, since we are backed by the best technology on NLP, Voice Recognition (ASR), Cognition & Context and Customer Profiling. We are also supported by Oracle OMEC, Twilio and other new age technology of the future.

Deep Business Integrations

ServiceNext ™ comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.
Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Smartbots for your Industries

ServiceNext ™ Smart Telcobots
“Better and Targeted Delivery of Value-Added Services”

7+ Smart Bots

  • Guided Selling Bot
  • Recommendation Bot
  • Account & Billing Bot
  • Scheduling Bot
  • Service Activation Bot
  • Tech Support Bot
  • Service Status Bot

10+ Integrations

  • Commerce Engine
  • CRM
  • BRM
  • Outage Mgt
  • Service-desk
  • Field Force Apps

6+ Channels

  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

5+ Benefits

  • Least SAC
  • Improved NPS
  • Reduced Churn
  • Increased ARPU
  • Increased CSAT
ServiceNext ™ Smart Bankbots
“Transforming Legacy Banking to Conversational Banking”

3+ Smart Bots

  • Personal Banker Bot
  • Wealth Manager Bot
  • Smart Agent Helper Bot

10+ Integrations

  • CRM
  • Agent Desktop
  • Portfolio Management
  • Risk Questionnaire
  • Core Banking
  • Decisioning Engine

6+ Channels

  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

7+ Benefits

  • Increased ARPU
  • Increased CES
  • Increased NPS
  • Better CSAT
  • Increased Cross Selling
  • Hyper-personlization
ServiceNext ™ Smart Supportbots
“Boosting an IT Helpdesk’s Efficiency, Almost Instantly”

6+ Smart Bots

  • Issue Management Bot
  • Outage information Bot
  • Authentication Bot
  • Knowledge Base Bot
  • Remote Access Bot
  • Management Bot

11+ Integrations

  • CRM Integrations
  • Helpdesk Integrations
  • ServiceNow
  • CA Servicedesk
  • Freshservice

6+ Channels

  • Voice/SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

5+ Benefits

  • 24/7 Business Continuity
  • Higher level of FCRR
  • Better SLA Compliance
  • Least cost per ticket
  • Reduced ticket volume
  • Productive work hours

What we deliver

Role-based Smartbots
Customer Service

Customer Service

Boost customer service metrics and reduce customer churn through AI-powered Smartbots

Marketing and Lead Generation

Marketing and Lead Generation

Simplify lead generations, qualify leads quicker and increase your customer base through Smartbots

Human Resources

Human Resources

Coordinate and plan workforce tasks and make the best use of employees’ talents through HR bots.

Service Desk

Service Desk

Reduce tickets, maximize productivity and reduce costs for service desks through conversational AI

Industry-based Smartbots
Telecom and Communications

Telecom and Communications

Intelligence-driven, pre-integrated with back-end systems & uniquely designed for the communication & media industry

Banking and Financial Services

Banking and Financial Services

Personalized services catered to customer’s needs and designed to increase bank’s book of businesses reducing churn and boost NPS.

Automotive

Automotive

Pre-developed BOTs custom-built AI/ML based assistants for a wide range of functions and diverse needs in automotive industry.

Travel

Travel

Ready to be integrated with all the widely used Computerized Reservation Systems and deployed 50% faster than other Chat Bot providers.

Benefits Realized

30%

Reduction in costs from $6 per call to $0.99 per call; along with increased agent deflection & self service.

35%

Increase in customer engagement through self service options focused on helping customers reach the right financial options.

60%

Reduction in customer acquisition costs; along with increased agent deflection & self-service.

10X

Increase in leads & Inventory Turnover Ratio through intelligent and proactive engagement with customers.

200X

Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.

10X

Leads, RPU increase & Opportunities. Our smart bots engage customers with proactive self-service actions.

Contact us to know more about ServiceNext™ today!