Increased Agility Of Manufacturing With Peak Season Management

Key Technologies: Oracle Applications R12, Oracle 11g, Oracle OAF 12.2.4, Oracle Weblogic Suite 11g, Oracle SOA Suite 11g, Oracle Enterprise Manager 12c

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About Deckers

Deckers is a leading manufacturer and retailer of fashion, luxury and high utility brands of footwear & other accessories. Headquartered in California, they own 7 leading brands and have operations in the US, Europe & Asia Pacific.

The Challenge

  • Business expansion demanded IT support in expansion (roll-outs) and deployment of new functionality (retail).
  • Monitoring Jobs in peak season was a challenge.
  • Integrating Oracle EBS with external systems was not straightforward.
  • Inability to manage the complexities of OFM production environments caused scalability issues.
  • Increasing volume of transactions due to business growth led to increasing outages (over 10 production outages every 2 days with each outage lasting over 10 minutes).
  • Lack of people with the right OFM experience caused improperly configured backups in the clustered environment resulting in a 75% chance of failure of incident recovery.
  • Lack of automated monitoring of OFM environment hosting further contributing to the complexity and subsequent outages

The Solution

  • Deployed a dedicated team of onsite and offshore SMEs to cut the backlog in finance & SCM by half; delivered enhancement support
  • Formed centralized reporting structure and a streamlined process for ticket management
  • Provided 24/7 Peak Season Monitoring to handle all Business Critical Systems
  • Configured and enabled proactive health monitoring of servers, disk inputs/outputs, database, and various threshold values
  • Enabled automation and structured restoration in case of failure
  • Implemented Suneratech’s Fusion OnDemand Managed Services and provided a one-step solution for optimizing and automating the deployment of an Oracle Fusion Middleware environment
  • Hardened the environment allowing scaled-up transaction value

The Result

  • Expanded IT capacity to cater to project and support needs simultaneously
  • Uninterrupted availability for Peak Season Monitoring
  • Automated provisioning now completed in 89% less time
  • Proactive notifications for a smoother flow of business
  • Uninterrupted availability of OFM environment
  • Automated provisioning in 89% less time
  • Proactive notifications for a smoother flow of business

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