ITSM Automation Suite

Streamline your ITSM processes to make them user-centric, productivity-driven, and super-efficient.

Password Resets

  • Reduce the cost of service desk tickets by automating password resets and account unlocks.
  • Enable employees to reset passwords at any time all by themselves to save time.
  • Eliminate typical manual delays from the help desk that lead to decreased employee productivity.
  • Allow employees to stay connected to resources all the time.

Service Request

  • Automate service requests to offer faster resolutions and enhance productivity.
  • Save costs by increasing efficiency, and reducing customer downtime.
  • Free up IT staff from service requests-related tickets.
  • With improved SLA compliance, increase employee engagement.

Incident Management

  • Improve response and resolution time for all IT incidents.
  • Create better transparency by having end-to-end visibility on all incidents and status.
  • Mitigate risks and escalations by offering timely resolutions.
  • Prioritize automatically to solve high-impact incidents first.

Asset Management

  • Get a real-time view of asset inventory and IT resources. Improve discoverability.
  • Easily track hardware, software assets across the organization.
  • Manage IT budgets better by automating IT purchases and contracts.
  • Improve compliance, software governance, licenses effortlessly.

Outage Management

  • Automatically send alerts to concerned stakeholders in case of outages.
  • Streamline alerts that communicate about the impact of the outage and affected systems/components.
  • Offer a real-time view of current outages and their status.
  • Easily generate reports of outages periodically and mitigate risks through insights.


  • Automate commonly-asked questions and allow the bot to answer the questions.
  • Cut down calls, emails related to the service desk, assets, passwords, etc. to save time.
  • Answer employee queries 24 hrs. without any support from IT staff.
  • Enhance employee experience by offering the right information ASAP.

How businesses are shaping their
success stories with ITSM Automation Suite


AI-driven smart-bot to help you grow productivity.

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Customer Story

How Skoda Auto is driving sales with a smart bot. Download to find out


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Customer Testimonial

Why Unilever digitalized supply chain with eSeal for operational excellence

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Customer Story

How this manufacturing company reduces 80% of its false warranty claims with a digital SCM solution.

Digital Acceleration Summit

How some of the leading companies are embracing automation to meet new business demands

Customer Story

Customer Story

One of the leading Asian Universities implements a smart bot to instantly resolve 50% of HR requests.

Best Go-to-Market ITSM Platform

Discover how your business can benefit from ITSM Suite.