ITSM Automation Suite
Streamline your ITSM processes to make them user-centric, productivity-driven, and super-efficient.
Password Resets
- Reduce the cost of service desk tickets by automating password resets and account unlocks.
- Enable employees to reset passwords at any time all by themselves to save time.
- Eliminate typical manual delays from the help desk that lead to decreased employee productivity.
- Allow employees to stay connected to resources all the time.
Service Request
- Automate service requests to offer faster resolutions and enhance productivity.
- Save costs by increasing efficiency, and reducing customer downtime.
- Free up IT staff from service requests-related tickets.
- With improved SLA compliance, increase employee engagement.
Incident Management
- Improve response and resolution time for all IT incidents.
- Create better transparency by having end-to-end visibility on all incidents and status.
- Mitigate risks and escalations by offering timely resolutions.
- Prioritize automatically to solve high-impact incidents first.
Asset Management
- Get a real-time view of asset inventory and IT resources. Improve discoverability.
- Easily track hardware, software assets across the organization.
- Manage IT budgets better by automating IT purchases and contracts.
- Improve compliance, software governance, licenses effortlessly.
Outage Management
- Automatically send alerts to concerned stakeholders in case of outages.
- Streamline alerts that communicate about the impact of the outage and affected systems/components.
- Offer a real-time view of current outages and their status.
- Easily generate reports of outages periodically and mitigate risks through insights.
FAQs
- Automate commonly-asked questions and allow the bot to answer the questions.
- Cut down calls, emails related to the service desk, assets, passwords, etc. to save time.
- Answer employee queries 24 hrs. without any support from IT staff.
- Enhance employee experience by offering the right information ASAP.
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