A leading Business Communications Automation Company, instantly resolves 40% Of its Inbound Support Tickets, Using ServiceNext

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    A leading Business Communications Automation Company, instantly resolves 40% Of its Inbound Support Tickets, Using ServiceNext

    About Neopost

    Neopost USA provides mailing machines, business communications management, and shipping hardware and software solutions.

    Case Study Overview

    SuneraTech, with the help of the ServiceNext platform, instantly resolves 40% of Neopost Inbound Support Tickets. ServiceNext provides an unmatched intelligent customer experience through end-to-end conversational AI innovation, enabling active conversations between people and brands. ServiceNext revolutionizes the customer experience with AI-driven conversational Smart bots. It automates conversations across customer support, internal helpdesk, and lead generation functions. ServiceNext is truly omnichannel, supporting both voice and text-based conversation automation.

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