Increased Agility Of Manufacturing With Peak Season ManagementAbout Deckers Deckers is a leading manufacturer and retailer of fashion, luxury and high utility brands of footwear & other accessories. Headquartered in California, they own 7 leading brands and have operations in the US, Europe & Asia Pacific. Key Technologies: Oracle Applications R12, Oracle 11g, Oracle OAF 12.2.4, Oracle Weblogic Suite 11g, Oracle SOA Suite 11g, Oracle Enterprise Manager 12c The Challenge Business expansion demanded IT support in expansion (roll-outs) and deployment of new functionality (retail). Monitoring Jobs in peak season was a challenge. Integrating Oracle EBS with external systems was not straightforward. Inability to manage the complexities of OFM production environments caused scalability issues. Increasing volume of transactions due to business growth led to increasing outages (over 10 production outages every 2 days with each outage lasting over 10 minutes). Lack of people with the right OFM experience caused improperly configured backups in the clustered environment resulting in a 75% chance of failure of incident recovery. Lack of automated monitoring of OFM environment hosting further contributing to the complexity and subsequent outages The Solution Deployed a dedicated team of onsite and offshore SMEs to cut the backlog in finance & SCM by half; delivered enhancement support Formed centralized [...]

    Increased Agility Of Manufacturing With Peak Season Management

    Deckers Brands Case Study
    About Deckers

    Deckers is a leading manufacturer and retailer of fashion, luxury and high utility brands of footwear & other accessories. Headquartered in California, they own 7 leading brands and have operations in the US, Europe & Asia Pacific.

    Key Technologies: Oracle Applications R12, Oracle 11g, Oracle OAF 12.2.4, Oracle Weblogic Suite 11g, Oracle SOA Suite 11g, Oracle Enterprise Manager 12c

    The Challenge

    • Business expansion demanded IT support in expansion (roll-outs) and deployment of new functionality (retail).
    • Monitoring Jobs in peak season was a challenge.
    • Integrating Oracle EBS with external systems was not straightforward.
    • Inability to manage the complexities of OFM production environments caused scalability issues.
    • Increasing volume of transactions due to business growth led to increasing outages (over 10 production outages every 2 days with each outage lasting over 10 minutes).
    • Lack of people with the right OFM experience caused improperly configured backups in the clustered environment resulting in a 75% chance of failure of incident recovery.
    • Lack of automated monitoring of OFM environment hosting further contributing to the complexity and subsequent outages

    The Solution

    • Deployed a dedicated team of onsite and offshore SMEs to cut the backlog in finance & SCM by half; delivered enhancement support
    • Formed centralized reporting structure and a streamlined process for ticket management
    • Provided 24/7 Peak Season Monitoring to handle all Business Critical Systems
    • Configured and enabled proactive health monitoring of servers, disk inputs/outputs, database, and various threshold values
    • Enabled automation and structured restoration in case of failure
    • Implemented Suneratech’s Fusion OnDemand Managed Services and provided a one-step solution for optimizing and automating the deployment of an Oracle Fusion Middleware environment
    • Hardened the environment allowing scaled-up transaction value

    The Result

    • Expanded IT capacity to cater to project and support needs simultaneously
    • Uninterrupted availability for Peak Season Monitoring
    • Automated provisioning now completed in 89% less time
    • Proactive notifications for a smoother flow of business
    • Uninterrupted availability of OFM environment
    • Automated provisioning in 89% less time
    • Proactive notifications for a smoother flow of business

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