Gartner predicts that 25 % of customer service operations will use virtual customer assistants by 2020 and by 2022, 70% of white-collar workers will interact with conversational platforms daily. Thanks to their ability to use natural language processing to map spoken or written input to an intent, Smartbots are rapidly entering the workplace and transforming the way we communicate.
In this 45-minute webinar with Vinil Vadi, CTO, Head AI & Smartbots, Suneratech, you will learn how AI, ML and automation can transform your traditional ITSM solution to an AI-driven IT Service Management.
- Introduction to AI Smartbots for IT Service Management
- How to reduce Mean Time To Resolution (MTTR) for First Call Resolvable Tickets
- Demonstration of Business Benefit Realization Report / ROI through ServiceNext ITSM
- Industry case studies of customers who have streamlined their processes and transformed their ITSM using ServiceNext Smartbots
- Live demo of ITSM integration with Smartbots