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Case Studies
Energy Provider Achieved 30% Productivity Savings Through Analytics and Intelligent Automation
How a US-based energy provider reimagined their global operating model to drive improvements in business performance and customer care.
Leading Clean Energy Provider Improved QA by 30% Through a Holistic Transformation of Customer Care Process
How a leading clean energy solutions provider implemented end-to-end customer support capabilities to cut costs, drive new efficiencies, and increase customer satisfaction.
Leading Financial Services Provider Accelerates Operational Efficiencies
How Sutherland platforms used the power of intelligent automation and meta-bots to optimize back-office processes and reinvent workflows for better business outcomes.
Leading Third-Party Loan Servicing Company Overcomes Macro-Economic Challenges To Reduce TCO by 40%
Discover how Sutherland’s digital advisory services and intelligent automation enabled one of the largest third-party auto loan services to improve efficiencies and cost savings.
Restaurant Management Software Company Transforms Their Troubleshooting to Drive Customer Satisfaction
This point-of-sales provider enhanced their customer satisfaction scores and first-call resolutions with a team of supportive experts from Sutherland.
Enabling Sustainable Growth Through Standout Customer Support for Top Global Cybersecurity Company
How a cybersecurity leader serving the world’s top companies implemented an end-to-end support solution to cut costs, enhance service delivery, and improve the customer experience.
Fortune 500 Firm Reduces Annual Churn by $2.3M Through Reimagined Customer Success Operations
How a global information services and software solutions leader transformed its customer success operations through predictive analytics, intelligent insights, and streamlined processes.
Floral-Gifting Expert’s Topline Revenue Blooms With Sutherland’s Flexible Staffing Solutions
With Sutherland as their single partner to support customer service during the busiest holiday periods, this premier florist saved significant staffing costs while enhancing customer satisfaction scores.
5-Star Finance and Administration for a Top 3 Middle East Airline
How a Oneworld Alliance airline reduced processing costs and fast-tracked reporting with intelligent automation.
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