Why we Enabling Innovation – Build for Change
Effective Target Operating Model
Well Defined Scope and Ownership
Red Line Operations – Own the issue until resolution
Metrics Driven Operations
Effective Quality Control
Continued performance Improvements through optimization of queries and rules
Futuristic & Business Aligned
Continuous Service Improvements using Pega Marketing OOTB
Focus on Value delivered to Business through intelligent systems
Drive improvements for Business Savings, Review Process and update
Keep unto Industry Standards
Shared Services Model
Innovative solutions to meet Goals
To create Virgin Media Innovative platform
Derivative, Disruptive and platform based innovations
Adoption of New Technologies
New Trends and Technologies
Robotics Process Automation
Make use of NextGen Technologies like Machine Learning, AI, Content Analytics etc.
Case Management Customer Decision Hub Customer Service Sales Automation Client onboarding Pega KYC
Pega Application Hyper Care Managed Services Cloud Migration & Upgrade Services Pega Experts for Staff Augmentation
Legacy Application Transformation to Pega End 2 End Digital Transformation
Channels, alliances, global delivery and innovation
Four key growth engines will drive CoE’s success in the market through revenue growth,
differentiation and scalability.
Increase customer satisfaction to have more relevant conversation
Establish centralize decisioning hub which support real time as well as batch decisioning
Based on the customer profile and mode of communication offer the most suitable conversation / offer.
Joint working sessions with business user facilitated the enablement of the Pega usability and product capabilities to implement concrete campaign management needs.
Inbound and outbound sales increased by over 10%.
Number of click through rate for Netbank and Mobile App increased by 5%.
Time to market with a new offer / conversation reduced from months to a one week.
A roadmap to pursue Pega as a central Decisioning Hub across various unit of Bank from retail to wealth.
Transformation of decisioning System from legacy to Pega Decisioning.
Integration of various service channels like Email, SMS, Web
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