Sunera-Pega

Unleash the Power of the Pega Platform

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Why we

Enabling Innovation – Build for Change

E2E Ownership

E2E Ownership

  • Effective Target Operating Model
  • Well Defined Scope and Ownership
  • Red Line Operations – Own the issue until resolution

Performance Driven

Performance Driven

  • Metrics Driven Operations
  • Effective Quality Control
  • Target Oriented
  • Continued performance Improvements through optimization of queries and rules

Futuristic & Business Aligned

Futuristic & Business Aligned

  • Continuous Service Improvements using Pega Marketing OOTB
  • Focus on Value delivered to Business through intelligent systems
  • Drive improvements for Business Savings, Review Process and update
  • Keep unto Industry Standards

Optimize Cost

Optimize Cost

  • Shared Services Model
  • Cross Skilling
  • Offshore Leverage
  • Effective Resource
  • Optimization

Innovation

Innovation

  • Innovative solutions to meet Goals
  • To create Virgin Media Innovative platform
  • Derivative, Disruptive and platform based innovations

Continuous Improvement

Continuous Improvement

  • Adoption of New Technologies
  • New Trends and Technologies
  • Robotics Process Automation
  • Make use of NextGen Technologies like Machine Learning, AI, Content Analytics etc.

Pega Capabilities

Case Management

Case Management

Customer Decision Hub

Customer Decision Hub

Customer Service

Customer Service

Sales Automation

Sales Automation

Client onboarding

Client onboarding

Pega KYC

Pega KYC

Pega Offerings

Pega Application Hyper Care Managed Services

Cloud Migration & Upgrade Services

Pega Experts for Staff Augmentation

Pega Advisory Services

Legacy Application Transformation to Pega

End 2 End Digital Transformation

Pega CoE

Sunera Innovation Lab

Channels, alliances, global delivery and innovation

Four key growth engines will drive CoE’s success in the market through revenue growth,
differentiation and scalability.

Business Need

Business Need

  • Increase customer satisfaction to have more relevant conversation
  • Establish centralize decisioning hub which support real time as well as batch decisioning
  • Based on the customer profile and mode of communication offer the most suitable conversation / offer.

Collaboration

Collaboration

  • Joint working sessions with business user facilitated the enablement of the Pega usability and product capabilities to implement concrete campaign management needs.

Business Benefits

Business Benefits

  • Inbound and outbound sales increased by over 10%.
  • Number of click through rate for Netbank and Mobile App increased by 5%.
  • Time to market with a new offer / conversation reduced from months to a one week.

Sunera Solution

Sunera Solution

  • A roadmap to pursue Pega as a central Decisioning Hub across various unit of Bank from retail to wealth.
  • Transformation of decisioning System from legacy to Pega Decisioning.
  • Integration of various service channels like Email, SMS, Web

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