Why we
Enabling Innovation – Build for Change
E2E Ownership
- Effective Target Operating Model
- Well Defined Scope and Ownership
- Red Line Operations – Own the issue until resolution
Performance Driven
- Metrics Driven Operations
- Effective Quality Control
- Target Oriented
- Continued performance Improvements through optimization of queries and rules
Futuristic & Business Aligned
- Continuous Service Improvements using Pega Marketing OOTB
- Focus on Value delivered to Business through intelligent systems
- Drive improvements for Business Savings, Review Process and update
- Keep unto Industry Standards
Optimize Cost
- Shared Services Model
- Cross Skilling
- Offshore Leverage
- Effective Resource
- Optimization
Innovation
- Innovative solutions to meet Goals
- To create Virgin Media Innovative platform
- Derivative, Disruptive and platform based innovations
Continuous Improvement
- Adoption of New Technologies
- New Trends and Technologies
- Robotics Process Automation
- Make use of NextGen Technologies like Machine Learning, AI, Content Analytics etc.
Pega Capabilities
Case Management
Customer Decision Hub
Customer Service
Sales Automation
Client onboarding
Pega KYC
Pega Offerings
Pega Application Hyper Care Managed Services
Cloud Migration & Upgrade Services
Pega Experts for Staff Augmentation
Pega Advisory Services
Legacy Application Transformation to Pega
End 2 End Digital Transformation
Pega CoE
Sunera Innovation Lab
Channels, alliances, global delivery and innovation
Four key growth engines will drive CoE’s success in the market through revenue growth,
differentiation and scalability.
Business Need
- Increase customer satisfaction to have more relevant conversation
- Establish centralize decisioning hub which support real time as well as batch decisioning
- Based on the customer profile and mode of communication offer the most suitable conversation / offer.
Collaboration
- Joint working sessions with business user facilitated the enablement of the Pega usability and product capabilities to implement concrete campaign management needs.
Business Benefits
- Inbound and outbound sales increased by over 10%.
- Number of click through rate for Netbank and Mobile App increased by 5%.
- Time to market with a new offer / conversation reduced from months to a one week.
Sunera Solution
- A roadmap to pursue Pega as a central Decisioning Hub across various unit of Bank from retail to wealth.
- Transformation of decisioning System from legacy to Pega Decisioning.
- Integration of various service channels like Email, SMS, Web
