Intelligent Process Automation Solutions
Discover how intelligent automation can solve complex problems to realize better business outcomes.
- Intelligent Automation
- Overview
- Services
- Case Study
- The Sutherland Difference
- Insights
Make your Digital Transformation Smarter
We deliver meaningful business outcomes via a suite of cognitive platforms and technologies like intelligent automation, robotic process automation (RPA), AI, ML and other cognitive technologies to accelerate digital transformation and drive better customer experiences.
Unlock Efficiency and Innovation with Automation
Improve customer outcomes by streamlining processes, improving speed, and increasing efficiency in ways that enhance their experiences and brand interactions. Our IA solutions combine market leading expertise with intelligent technology and process capabilities to deliver maximum ROI.
Intelligent Automation Services
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Our consulting services include adaptive automation strategies and roadmaps aligned with your business objectives.
- Maturity Studies: Measure your organization’s current automation maturity and identify opportunities for improvement
- Operational Excellence: Set up a Center of Excellence (CoE) or automation factory for operational efficiency and increased productivity
- Proof-of-Concept: Validate the feasibility and benefits of automation systems before they are fully implemented
- Advanced Mining Techniques: Gain valuable insight into your processes, facilitating optimization efforts and driving transformational change
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Sutherland's intelligent automation solutions include:
- Conversational AI: Engage with your customers through natural and meaningful chat or voice communication, improving customer experience and driving operational efficiencies
- Contact Center Artificial Intelligence (CCAI): Take customer support and engagement to the next level
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Our rigorous standardization, compliance and adherence to industry standards ensures you don’t have to worry about anything while we eliminate process waste and optimize your workflow for maximum efficiency.
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We bring the power of automation into your business processes to help solve complex challenges with ML-based platforms such as Sutherland Robility and Sutherland Extract. Our integration services allow you to gain the full benefit of automation platforms such as UiPath, BluePrism, Pega, ServiceNXT, Workfusion, and Microsoft Power Automate.
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Our dedicated BPM experts leverage enterprise best practices and modern technologies to streamline processes, optimize workflows, and ensure compliance with guidelines. With BPaaS abilities, we provide pre-built industry-specific and function-specific reusable components that accelerate automation and drive efficiency gains. We support low-code platforms such as Pega and Appian, reducing costs and improving the efficiency of your continually evolving business landscape.
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Our process monitoring and governance solutions provide comprehensive support for your intelligent automation process. Our offerings include bot maintenance and enhancements to ensure seamless bot operation, bot analytics for data-driven decision-making, and flexible dashboard reporting tools for real-time insights.
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To keep your systems in peak performance, it’s important to periodically evaluate whether to keep, modernize, consolidate, or retire certain business applications. Sutherland’s Application Rationalization and Modernization (ARM) Framework enables you to do this and helps you reduce your technical debt and any project integration risks. Learn more
Partner ecosystem
Our strategic partnerships with Google Cloud Platforms, Microsoft Azure, and Amazon Web Services allow us to further enhance your digital operating model
Scalability and Versatility
We automate intelligently across your IT infrastructure with cognitive technologies to provide greater system-wide agility and flexibility to adapt to changing business needs.
Automation to Drive Productivity
Our advanced automation capabilities free up your team for the performance of more creative and business-critical work.
Prepare for Future Growth
Our experts can help you incorporate AI solutions into your existing systems and processes — with greater speed and efficiency — so you can boost your productivity and ROI faster.
Related Insights
How to Choose an Intelligent Automation Platform that Delivers Business-Led Process Transformation
When choosing an automation platform, focus on the features that help you ‘close the gap’ to sustainable business success
What's the Difference Between RPA, Intelligent Automation and Hyperautomation?
Robotic Process Automation (RPA), Intelligent Automation and hyperautomation overlap significantly, but they offer different benefits. Learn more.
Intelligent Automation Versus RPA
Intelligent process automation (or intelligent automation) and robotic process automation overlap significantly, but there are a few differences. Learn more.