Deployment of Servicenext on Oracle’s Order Management Electronic Commerce Instantly Resolved 48% of Nepost’s Inbound Support Tickets

Key Technologies: Oracle Cloud Infrastructure Services

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About Neopost

Neopost Group (Neopost S.A.) is a global leader in digital communications, shipping and mail solutions. Its mission is to guide and support organizations in how they send and receive communications and goods, helping them better connect with their business environment through software and hardware solutions. With a strong local presence in 29 countries and 6,000 employees, Neopost works closely with a network of partners in order to market its solutions in more than 90 countries.

The Challenges

Neoposts’ support department was struggling to keep up. Tasked with fixing their customer problems “now,” and with limited support, Neopost turned to Servicenext in November 2017 to help them provide an effortless, self service experience for its customers.

The Solution

Suneratech deployed a Conversational Bot-based virtual assistant on Oracle’s Order Management Electronic Commerce (OMEC).

The Result

  • OMEC instantly resolved 48% of its inbound support tickets, 24/7 using Servicenext.

Testimonials

  • “Our support department is no longer struggling to keep up ever since Suneratech deployed Servicenext on Oracle’s Order Management Electronic Commerce.”

    NEOPOST

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