Digitalizing Customer Experience
Create exceptional digital solutions with customer-centric design, cutting-edge technologies and agile methodologies.
- Customer Experience
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- Sutherland Difference
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Digital Experiences Power Profitable Businesses
Customer Experience Engineering
Our CX Practice
Our deep customer experience insights, in-house labs and product ecosystem ensure our design approach is human-centric. We design and build web and mobile applications, integrate front-end applications with back-end systems, manage marketing automations and implement NextGen Cloud Contact Center and CRM platforms. We also offer application development using low-code/no-code platforms.
Customer Experience Engineering Services
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Meet your customer expectations for personalized and omni-channel CX. We have 100+ in-house platforms, products and accelerators combined with thousands of technology consultants.
Inhouse Platforms: Sutherland Connect, Engage, Extract, CX360
Partner Platforms: Ushur, Service Now, LivePerson, Qualtrics, Google CCAI and VoiceGain -
Maximize your investments and improve time to market with a team that is specialized in implementing and optimizing CRM platforms. We’re one of the top OSP (Outsourced Services Partner) and Implementation Partners to leading CRM Platforms.
Platforms: Salesforce, Zendesk, MS Dynamics -
Deliver the best omni-channel experiences across Web, Mobile and Portals with our Experience Engineering team. Our services include Experience Design (UX/UI) backed by Sutherland Labs, Web, Mobile and Portal Development, Digital Experience Platforms (DXP) and Marketing Automation.
Technologies: DXP (Adobe AEM, Sitecore), Mobile (iOS, Android, React Native and Flutter), Adobe Marketo, Campaign, Salesforce Marketing Cloud. -
Stay agile with our methodologies that enable digital transformation with a real-time view of data. Join up your enterprise applications through an API-led approach to integration with our platform integration offering. We can also help you with product and service strategy and evaluation, end-to-end implementation and support, and more.
Technologies: Apigee, MuleSoft, Dell Boomi, TIBCO and WSO2 -
Unlock the full potential of cloud-based marketing platforms to build state-of-the-art digital marketing solutions. Optimize, personalize campaigns and measure the success of your digital content to improve the experience across every touchpoint. Our team of experts can help you deploy, integrate and evolve world-class technologies for marketing automation using Salesforce and Adobe (Adobe Campaign, Adobe Marketo, Adobe Audience Manager) marketing tools.
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Deliver a consistent and frictionless customer experience across all interaction channels, including contact center, web, mobile, social, kiosks and stores. Unlock a unified view of your customers using cloud-based data warehousing technology, market-leading API management and integration platforms, and Sutherland Connect.
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Low code brings technology-agnostic and easy-to-learn platforms. No need to rely on specialized software developers – with low-code, your users can easily access these platforms. Visual programming principles accelerate your build and deployment time, and our experienced low-code/no-code teams provide customer-facing and enterprise application services to supercharge your development cycle.
Technologies: OutSystems and Microsoft Power Apps.
Decades of Deep Domain and Technology Knowledge
We have unrivaled domain and technology expertise, backed by decades of experience.
100+ Products, Platforms and Accelerators
We continue to optimize and evolve all that we offer in the CX space based on our learnings and expert insights into customer data.
Combined Capabilities
We bring together business process expertise, digital engineering and in-house products and platforms to support your entire CX ecosystem.
Customer Centric
We are well-versed in creating human-focused digital experiences, backed by the extensive, insights-led expertise of Sutherland Labs.
More of Our CX Services
Related Insights
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Ushur + Sutherland Partnership Brings Innovative CX Automation to Digital Transformation
How the new Ushur and Sutherland partnership powers cutting-edge digital transformation strategies to improve customer experience
6 Reasons Why Effective Automation Requires Human-Centered Experience Design
Why should organizations care about human-centered experience design? Discover the reasons it is essential to delivering transformational automation that gets results.