Personalized communication at scale. Across channels.

Customer support has moved from phone conversations to social media and chat. More customers complaints are now received through mobile-driven channels such as SMS and messengers than through traditional channels. Enable your customer support team to deal with new channels of customer communication with an omni-channel NLP-driven conversational AI.

Enterprise Grade Conversational UX

msgX is the easiest way to build and host bots that create an always on customer support experience. Powered by a best-in-class AI/NLP framework, msgX makes conversations productive, interactive and fun. The bot builder framework requires minimal coding and is designed to DIY.

msgX works seamlessly across popular conversation channels such as:

  • Slack
  • Skype & Twilio (voice and SMS)
  • Facebook Messenger
  • Telegram
  • WeChat & Hike
  • Twitter
  • In-App and Web chat

With actionable bot analytics, enterprise grade security and multi-language support, msgX is the must-have solution for every enterprise customer support organization.


Omni-channel messaging with ngageX

Boost your customer relationships with seamless omni-channel messaging that communicates with customers across different channels including messenger, voice, SMS and chat. Integrate communication with your CRM to provide a comprehensive view of your customer to the customer support agent. Use rich media to drive meaningful conversations based on deep customer profiling. Automate even voice conversations with powerful speech recognition and response systems.




With APM, we have reduced the time we spend identifying what is changing by over 80%.
We leverage APM to help us focus on high value add activities like targeted regression tests and documenting the patch process.
Our users have noticed the increase in quality and reduction in planned downtime. Best of all, we are no longer asking the business to test everything, we can give them guidance on what areas to validate, and as a result, reduced the time the business needs to test by over 90% for some patches. Thanks APM.

Doug Hahn - Enterprise Technology Officer, Invesco
Oracle Cloud

“We are impressed with the features and benefits delivered by Cloudtestr and CLOQ. Working with Suneratech is a true delight and their platforms are by far the best solutions for those who’d like to automate, streamline and grow their business.”

Paul Williams - Director, Oracle Cloud Alliance & Channels
Arthur J. Gallagher & Co.

“Cloudtestr has enabled us to focus on new business solutions and it has been very beneficial from a business perspective. It helped in automating our testing process and reduced time further. Looking forward to incorporating quality component called CLOQ to Cloudtestr.”

Sufel Barkat - HRIS Director, A J Gallagher


Case Study

Company Inc.

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Product This

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