Key Technologies: Oracle EBS, RingMaster APM


About The Client

Our customer is one of America’s leading transportation suppliers. Their network encompasses 21,000 route miles of track across the US and Canada.

The company serves nearly two-thirds of the American population through a network spanning 23 states, the District of Columbia and two Canadian provinces.

Increased Patch Adoption and Dramatically Reduced Patching Efforts Through Automation

Key Technologies: Oracle EBS, RingMaster APM

The Challenge

The customer was unable to apply Oracle EBS patches routinely due to several reasons:

  • No simple way to analyze and understand the impact of a patch.
  • Unable to merge multiple patches
  • Unable to schedule patch application in an automated fashion
  • Product post-application reports to list impacted objects and forms
  • Guiding BAs on what to test post-application

The Solution

The RingMaster Automated Patch Management (APM) solution automated the entire patching process for the customer. It provided a pre-application analysis and a post-application report on the impact of the patch. It also automated the patch download and application processes, thereby significantly reducing the change management process.

The Result

  • 35% reduction in patch application time
  • 50% time saved for the DBA

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