Skoda Auto, a global auto company, owned by Volkswagen, is a leading and trend-setting auto brand in Europe and Asia-Pacific headquartered in the Czech Republic. Skoda maintains a strong position in the markets in Western Europe and rapidly developing regions, such as Central Europe and China.
SuneraTech with ServiceNext developed and deployed a Chat-Bot on Skoda Auto’s website to help answer questions, market new models with offers, book test-drives, and take service requests. SuneraTech reduced its customer relationship costs of Skoda by 50%, without compromising on customer experience. Call back requests, queries, users, registrations, test drive bookings, and brochure downloads are drastically increased.
