Skoda Auto, a leading automobile company owned by Volkswagen, instantly resolves of its Inbound Sales and Service Requests, using ServiceNext

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    Skoda Auto, a leading automobile company owned by Volkswagen, instantly resolves of its Inbound Sales and Service Requests, using ServiceNext

    About the Company

    Skoda Auto, a global auto company, owned by Volkswagen, is a leading and trend-setting auto brand in Europe and Asia-Pacific headquartered in the Czech Republic. Skoda maintains a strong position in the markets in Western Europe and rapidly developing regions, such as Central Europe and China.

    Case Study Overview:

    SuneraTech with ServiceNext developed and deployed a Chat-Bot on Skoda Auto’s website to help answer questions, market new models with offers, book test-drives, and take service requests. SuneraTech reduced its customer relationship costs of Skoda by 50%, without compromising on customer experience. Call back requests, queries, users, registrations, test drive bookings, and brochure downloads are drastically increased.

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