About Client
Manipal Global Education Services is one of the reputed & leading educational institutions in Asia. It is credited with making learners future-ready through its always updated curriculum.
Asia’s Leading Educational Institute; Instantly Resolves 50% of its Inbound HR Requests, Using Service Next’s HR Smartbots
Case Study Overview
SuneraTech deployed HR smart bots powered by ServiceNext and integrated them to institute’s messenger and Microsoft Teams. The solution resulted in a 53% reduction in time spent addressing HR requests, a 60% increase in HR process efficiency, self-service increased to 37.4%, and improved the support efficiency by 45.23% by reducing the magnitude of incoming inquiries.
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