Asia’s Leading Educational Institute; Instantly Resolves 50% of its Inbound HR Requests, Using Service Next’s HR Smartbots

Manipal Global, Asia’s leading educational institute; instantly resolves 50% of its inbound HR requests, using ServiceNext’s HR Smartbots

    Asia’s Leading Educational Institute; Instantly Resolves 50% of its Inbound HR Requests, Using Service Next’s HR Smartbots

    About Client

    Manipal Global Education Services is one of the reputed & leading educational institutions in Asia. It is credited with making learners future-ready through its always updated curriculum.

    Case Study Overview

    SuneraTech deployed HR smart bots powered by ServiceNext and integrated them to institute’s messenger and Microsoft Teams. The solution resulted in a 53% reduction in time spent addressing HR requests, a 60% increase in HR process efficiency, self-service increased to 37.4%, and improved the support efficiency by 45.23% by reducing the magnitude of incoming inquiries.

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