Manipal Global, Asia’s leading educational institute; instantly resolves 50% of its inbound HR requests, using ServiceNext’s HR Smartbots

Manipal Global, Asia’s leading educational institute; instantly resolves 50% of its inbound HR requests, using ServiceNext’s HR Smartbots

    Manipal Global, Asia’s leading educational institute; instantly resolves 50% of its inbound HR requests, using ServiceNext’s HR Smartbots

    About Client

    Manipal Global Education Services is one of the reputed & leading educational institutions in Asia. It is credited with making learners future-ready through its always updated curriculum.

    Case Study Overview

    SuneraTech deployed HR smart bots powered by ServiceNext and integrated them to institute’s messenger and Microsoft Teams. The solution resulted in a 53% reduction in time spent addressing HR requests, a 60% increase in HR process efficiency, self-service increased to 37.4%, and improved the support efficiency by 45.23% by reducing the magnitude of incoming inquiries.

    Download the Case Study

    Related Case Studies

    Skoda Auto, a leading automobile company owned by Volkswagen, instantly resolves of its Inbound Sales and Service Requests, using ServiceNext

    Transforming Customer Interactions for Volkswagen. Learn How Volkswagen reduced its customer relationship..

    Neopost USA, a leading business Communications automation company, instantly resolves 40% Of its Inbound Support Tickets, Using ServiceNext

    An intuitive Voicebot for Neopost. Learn how Neopost reduced its contact center costs using a Smart Voicebot.
    Webinars