A British cosmetics, skin care, and perfume company currently has a range of 1,000 products sold in about 3,000 stores, divided between those owned by the company and franchised outlets in more than 65 countries. The company had been owned by the French cosmetics company L’Oréal between 2006 and 2017.
Enhanced CSAT with 24/7, zero wait, and effortless service for a British cosmetics company
About Client
Case Study Overview:
A British cosmetic, skincare, and perfume company faced challenges with CSAT decline, an increase in tickets to agents, and a poor adoption rate. Suneratech provided integrations with Magento, Zendesk, Easyrewardz, Clickpost, and Vinculum, empowered business user groups to resolved L1 tickets quickly through knowledge base through communities. This resulted in improved CSAT with 24/7, zero wait, effortless service, increased adoption rate, and compliance with internal and external audits.
Download the Case Study
Related Case Studies
Saved 80% on data integrity issues for an American-based equipment supplier
An American-based equipment supplier saved 80% on data integrity issues and improved 35% conversion rate
An American prepaid phone provider gained 45% increase in personalized offers
An American prepaid phone provider gained 70% lift in campaigns across channels & 45% increase in personalized offers
Maximized the ROI on operational and license cost using Salesforce Applications
An American-based energy systems and technology provider automated test coverage by 90 percent and took 70% less effort...
