An American prepaid, no-contract mobile phone provider operates as a mobile virtual network operator (MVNO). The company is the largest wireless service providers in the U.S. and has a customer base of more than 25 million users. Using innovative solutions, the company has been disrupting the cellular communication industry for more than two decades.
An American prepaid phone provider gained 45% increase in personalized offers
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Case Study Overview:
An American prepaid, no-contract mobile phone provider faced challenges with a decline in personalized offers delivered and real-time customer visibility. Suneratech extended omnichannel experience, designed Salesforce integrations, and provided continuous quality assurance with Suneratech’s Automation Suite. This resulted in real-time customer 360 intelligence for marketing and support/care and a 45% increase in personalized offers delivered.
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