An American prepaid phone provider gained 45% increase in personalized offers

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An American prepaid phone provider gained 45% increase in personalized offers

About Client

An American prepaid, no-contract mobile phone provider operates as a mobile virtual network operator (MVNO). The company is the largest wireless service providers in the U.S. and has a customer base of more than 25 million users. Using innovative solutions, the company has been disrupting the cellular communication industry for more than two decades.

Case Study Overview:
An American prepaid, no-contract mobile phone provider faced challenges with a decline in personalized offers delivered and real-time customer visibility. Suneratech extended omnichannel experience, designed Salesforce integrations, and provided continuous quality assurance with Suneratech’s Automation Suite. This resulted in real-time customer 360 intelligence for marketing and support/care and a 45% increase in personalized offers delivered.
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