An American educational technology company reduced delivery quotes times to enhance their customer experience

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An American educational technology company reduced delivery quotes times to enhance their customer experience

About Client

An American educational technology company with corporate headquarters in Reston, VA. The firm provides education, mobile, communication, and commerce software and related services to clients, including education providers, corporations, and government organizations.

Case Study Overview:
An American educational technology company faced challenges with delivery quote time, oversight of quoting activities, and limitations in audits. Suneratech leveraged the Centre of Excellence to migrate legacy CPQ to Salesforce CPQ, established a CoE team, and empowered business users to leverage standard features in their BAU. This resulted in reduced delivery quote time of days to minutes that improved customer experience, and a significant increase in adoption rate.
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