To serve customers today, organizations need to think beyond what they have. They need to start with what the customer wants and work backwards. While it might be a gargantuan task to turn digital overnight, the good news is that we have forged a practical path to digitalization that involves three steps:
If it already isn’t, automation has to be on the radar of every IT team. Accomplish more with less.
A supply chain from the 80s cannot serve customers from the new millennium.
Impulsive buys are the norm today. Reach trigger-happy customers & stay in touch with them.