Administration
The enterprise IT infrastructure is growing across all levels, and increasingly becoming more complex to manage. Large enterprises are setting up centralized data centres, supported by global network topologies and distributed storage management strategies. Managing this fast evolving set-up demands evolutionary process frameworks, cross-technology expertise and experience, and above all, focus.
Sunera has a deep knowledge of Oracle environments and infrastructure technologies and we help you with flexibility, faster deployment, and reduce risk within your Oracle environment.
We provide 24×7 ministration of your database, applications, systems and network infrastructure in a global delivery model, and using ITILv3 compliant processes. Our services include product sustenance and support, code maintenance, bug fixes, patch releases, functional mentoring for help desk, infrastructure maintenance including database maintenance, NT/UNIX system administration and enterprise application administration. We deal with a number of third-party administration tools such as Remedy, Peregrine, Clarify, BMC Patrol, Lifeline, Pagers, Veritas, Alexandria, Appworks, Quota Server, Kintana, and Redwood Scheduler.
Our infrastructure services include:
· Server Management & Monitoring of key components and the utilization of system resources, including server availability, utilization rate, performance and configuration. Services include 24/7 administration of the server, data centre using a slew of automated tools, remote problem & incident management, OS upgrade & version control, ensuring data consistency across master server, cluster and slaves, optimize disk usage, processor usage & load balancing, security and bug patch notification for the operating system, performance monitoring of Internet-based infrastructure including hardware, software, OS,bandwidth & websites (collocation, automatic traffic redirection, storage replication & mirroring) and problem escalation to appropriate party based on agreed upon processes.
· Storage Management & Monitoring of SAN availability, utilization rate, performance and configuration on a 24×7 basis to ensure that mission critical data is always available. Services include 24/7 administration SAN using a slew of automated tools, Remote problem & incident management, optimize SAN usage & data load balancing, elimination of replication delays, through usage of best practices, implementation of state-of-the-art storage technologies such as Storage Area Network (SAN) and Network Attached Storage (NAS), SAN, NAS and Backup/Restore services, enhanced business continuity through data striping, local mirroring, remote data copy and Backup/Restore services, vaulting and archiving services and problem escalation to appropriate party based on agreed boundaries.
· Network Management & Monitoring of your network infrastructure 24×7 to ensure that your network functions at its optimum level and that effective performance & capacity planning practices are in place. This involves managing network devices – configuration and maintenance of firewalls, load balancers, routers, switches, hubs, etc., managing network performance – monitor network thresholds, manage and administer network usage effectively, detecting network degradation before it becomes service affecting, providing visibility of spare capacity and utilization trends and bandwidth optimization. Sunera employs best-of-breed caching, Quality of Service (QoS), compression and network monitoring/reporting technologies into a single solution that looks at bandwidth usage in its entirety and makes recommendations on how best to optimize it. Network Fault Management – Optimizing the detection, performing root cause analysis, isolation and streamlining of alarms coupled to the problem resolution process. Accurate determination of fault and its location, results in improved meantime to repair at reduced cost. Network Safety – Ensure network safety & isolate programs that are slowing the system. Free bandwidth for key applications. Understand and trace virus traffic. Engage in security & bug patch notification. Administer firewall updates, technical and management reporting – event analysis, watch lists, recommendations and more. Enterprise voice networking services to deliver total telephony solutions – be it fixed, mobile, private or VoIP communication. We ensure you get the dependability, robustness and cost efficiency of your telecom network
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